Privacy Policy for GatherGrid

Effective Date: January 1, 2023

GatherGrid, owned and operated by Otter Technologies, Inc. (“we,” “our,” or “us”), is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when using the GatherGrid mobile application (“App”).

By using GatherGrid, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the App.

1. Information We Collect

We may collect the following types of data:

a. Personal Information You Provide:

  • Lead contact information (e.g., name, email, phone number) entered manually into the App’s lead collection form or scanned via business cards.
  • Notes, comments, and other data you add to individual leads.
  • Your name, company details, email, or phone number when creating an account or contacting support.

b. Automatically Collected Information:

  • Device Information: Type of device, operating system, unique device ID, and app version.
  • Usage Data: Information about how you interact with the App, including features used and session duration.
  • Location Data (optional): Location may be collected if enabled for specific features.

c. Offline Data Storage:
Data entered into the App is stored locally on your device and synced to the cloud when internet connectivity is restored.

2. How We Use Your Information

We use the information collected for the following purposes:

  1. To Provide App Functionality:

    • Lead collection, management, editing, and exporting data to CRM systems or email.
    • Sending automated follow-up messages if enabled (e.g., SMS).

  2. To Improve and Optimize the App:

    • Understand user behavior and improve user experience.
    • Fix technical issues and ensure App reliability.

  3. To Communicate with You:

    • Respond to support requests or inquiries.
    • Notify you of App updates, new features, or changes to this Privacy Policy.

  4. For Compliance and Legal Obligations:

    • To comply with laws, regulations, or protect our legal rights.

3. Sharing and Disclosure of Information

We do not sell your data. We may share information under these limited circumstances:

  • Service Providers: Trusted third-party partners who assist with cloud storage, analytics, or support.
  • Compliance with Legal Requirements: If required to comply with law enforcement, regulations, or legal processes.
  • Business Transfers: If Otter Technologies, Inc. is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We take data security seriously and implement industry-standard safeguards to protect your information:

  • Data is encrypted both in transit and at rest.
  • Access to your information is limited to authorized personnel only.

While we strive to protect your data, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your data at any time (see Section 8).

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we have about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request to delete your personal data.
  • Opt-Out: Opt out of specific uses, such as automated messaging.

To exercise these rights, contact us at [Insert Support Email].

7. Third-Party Links and Integrations

The App may include links to third-party websites or services (e.g., CRM integrations). We are not responsible for the privacy practices of those third parties.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Otter Technologies, Inc.
Email: support@ottertext.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App, and the “Last Updated” date will reflect the most recent changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

By using GatherGrid, you acknowledge that you have read and understood this Privacy Policy.

Scroll to Top